As our middle school students reach the point in their science fair projects where they need to create data charts, our 6th graders learned to use Numbers on their MacBooks. Some teachers asked for step by step instructions for their students and others took a different approach. Instead of direct teaching how to use Numbers, many of our 6th grade teachers teamed up students and spent class time exploring how Numbers works. These student learning communities utilized online tutorials and Help documents. They also accessed posted documents on their student wikis to teach themselves how to use Numbers.
My vision of supporting teachers is to provide teachers with just in time support, links on teacher wikis to resources, face to face instruction of students, and whole class instruction. The key is flexibility.